Our agency is committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We realize that the concerns you ring to us are highly personal in nature. We assure you that all information shared both orally and in the writing will be mainanged within legal and ethical considerations. The following are examples of how this data mat be used:

All Clients

1) To assist us in our work with you, our staff may seek supervision/consultation with professinal colleagues within the agency and, where appropriate and necessary, with other resources in the community.

2) For the purpose of evaluating our services, gathering valuable research information and designing future programs, we may use aggregated case file information. Your anonymity will be maintained through the use of your client number or by using aggregate data in all circumstances.

Counseling Only

3) For counseling only clients, we will confirm with your creditors if asked:

a) Verification of appointment
b) Date of counseling
c) Disposition: i.e.
    1) Client will handle affairs on their own
    2) Pending action

Debt Management

4) For clients needing our intervention on your behalf through Debt Management, we will disclose the following to your creditors:

• Your address and home phone number if published
• Total debt information
• Income, net and gross
• Living expenses
• A list of yoru creditors
• Personal information concerning your financial circumstances, but not lifestyle or personal habits
• Place of employment will be verified only

In all other situations, your information my be released to appropriate individuals or agencies ONLY UPON YOUR WRITTEN REQUEST OR when our staff has been served by a valid subpoena.